It took Trevor and spouse Gillian Riley greater than nine hours to get home after having bother with their automobile at their vacation home in Ely, Cambridgeshire. The AA driver, who towed their automobile, pulled right into a service station off the A6 through the journey and knowledgeable the couple his working hours had been up.
But Trevor and Gillian had been nonetheless about 14 miles from their Melton Mowbray home, having already travelled for greater than two hours.
Gillian, 63, advised Leicestershire Live: “My husband quickly got out and asked him why he had stopped, and he explained that his working hours were up and that we would have to get a second recovery vehicle sent out to us.
The AA motorist sent a taxi to take Gillian and the dogs home, while Trevor, 67, waited for another recovery driver to turn up.
But the blundering AA driver sent the taxi to Leicester Forest East service station on the M1 instead of the service station on the A6, which is approximately six miles away.
And when they finally spoke to the taxi driver, it turned out he would not take their dogs in his car, which meant they all had to wait for the second recovery vehicle to arrive.
Some three hours later, when the recovery van finally arrived, the AA driver would not take their dogs in his cab either and said they’d have to go in the couple’s car while it was being towed.
Gillian, who has been an AA member for more than 20 years, said: “I advised the driver we did not really feel snug with the canine within the automobile. It’s not protected for folks to be in a automobile whereas it is being towed, so why would it not be okay for canine? Surely that might simply be extremely hectic to them?
“The recovery driver eventually changed his mind, and we could finally get home.”
Gillian and Trevor arrived again at their home at 7.15pm, eight hours after they had been alleged to be collected by the AA, and nine hours after leaving their vacation cottage. The journey took longer than a transatlantic flight.
“It was a disaster from start to finish. I can’t believe they’ve let us down so badly. I’ve been a member since 1995 and I’ve never experienced anything like it,” Gillian continued.
“My yearly subscription is meant to be renewed this month, with fees increasing by £50, and I’ve just asked them ‘where is the incentive for me to carry on?’ We’ve been completely let down by them and they refuse to take responsibility.”
A spokesman for the AA mentioned: “We have investigated the incident and were sorry to find that the customer experienced an unacceptable delay for service, which fell below our usual standards.
“The member was first advised their car required garage work and we arranged for recovery with a third party agent. Unfortunately, the recovery agent arrived late and had to terminate the journey early due to government working hour rules.
“We have been in touch with the member directly following the initial complaint and would like to extend our apologies once again. We will be contacting them further to help restore their faith in the AA.”