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Ryanair passport dispute at Prestwick Airport before Tenerife flight | UK | News

Ryley McGuckin, 11, was devastated as a result of he thought “it was all his fault” that his household could not go the vacation to Tenerife, which was a Christmas present from his mom. Staff at Prestwick Airport in Scotland claimed her the boy’s passport had expired and that it wasn’t compliant with new Brexit journey guidelines.

Ryley’s journey doc was issued in March 2017 and expires in September 2022, and Brexit guidelines on getting into the EU state passports have to be lower than 10 years outdated and have at least three months’ validity left on the passenger’s return date – that means his passport is legitimate to be used till June 31. However, Ryanair advised mum Natasha that Ryley’s passport was greater than 5 years outdated – rendering it invalid within the EU.

Ryley’s mom Natasha Rae advised Daily Record she was distraught and Ryley saved “apologising to his wee brother” at the airport this week.

“We arrived at the airport on Monday at 4am to check-in for the flight at 6am and the person at the desk said they had to phone ‘Ryanair immigration’,” Natasha mentioned.

“After they got off the phone they said we weren’t able to fly because his passport was invalid and that it was against the law. We were absolutely devastated. Both of my sons were crying. Barry wasn’t old enough to understand and was absolutely distraught.”

She mentioned she checked her accomplice Chris Bell’s and the boys’ passports with the Passport Office and the Foreign, Commonwealth & Development Office (FCDO) before they left.

The household returned house to Falkirk, Scotland, before deciding to likelihood their luck at Edinburgh Airport and fly with one other airline, and bundle vacation agency Jet2 was pleased to welcome your entire household on board they usually’ve since made their strategy to Tenerife – albeit after forking out an additional £600 for the brand new flights.

Now Natasha is searching for a refund from Ryanair for the stress and further value. She mentioned: “I doubt I’m going to be able to get my money back – I just don’t trust Ryanair at all now. It’s not like I just had £600 lying around for the Jet2 flights either. People save year round for this. This is our first big family holiday since before the pandemic, and we were so excited.”

She added: “I will never fly with them again, ever.”

A spokesperson for the Civil Aviation Authority (CAA) mentioned that anybody who’s denied boarding with “no reasonable grounds” to take action is entitled to compensation. Reimbursement needs to be sought from the airline first – then by means of an alternate dispute decision scheme (ADR) if the service doesn’t resolve the preliminary grievance. The CAA didn’t say whether or not it was working with Ryanair to make sure its guidelines had been in keeping with the legislation.

A press release from Ryanair to the Record admitted the airline’s mistake and confirmed the household had been given a full refund for the unused flight. It mentioned: “Our Immigration Dept. have now clarified this case with the EU Commission and we now accept that our handling agents at Glasgow Prestwick Airport wrongly believes that this child’s passport was not valid for travel as they wrongly believed that a child’s passport must be no more than 5 years old on the date of travel, whereas in fact, all UK nationals travelling to the EU, regardless of age, must meet the same entry requirements for travel to the EU, which are:

“1. Passports have to be issued inside 10 years of the date of arrival into the EU. 2. The passport have to be legitimate for at least three months from the return date of journey from the EU, until the passenger has a Schengen issued Residence Permit or a Schengen long run visa.

“In light of this clear error on our part, we have written to his family and given them a full refund of GBP £313.79 cost of their unused flights and as a gesture of goodwill we have also given them a travel voucher for another £315 which we hope they will use to book more Ryanair flights for the family in the very near future. We apologise sincerely for the error we made in this case and we have updated our briefing notes to all our airport handling agents to ensure this error does not recur.”

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