Our dream holiday is at risk from passport issues | Consumer affairs

We are writing to you out of sheer desperation. My husband and I booked flights to Seychelles by way of Opodo for a holiday in July to have fun our marriage ceremony anniversary.

When we made the reserving my passport was in my maiden identify and we have been underneath the impression that passport particulars needed to be enter at the identical time.

However, my passport expires in August and Seychelles requires one which is legitimate for at least six months so I utilized for a brand new one in my married identify.

In April, we contacted Opodo about this and I used to be suggested to e-mail a duplicate of my new passport and marriage certificates. However, a month later I obtained an e-mail telling us that the airways – British Airways (BA) and Qatar Airways – didn’t enable such a change.

We contacted BA instantly and have been suggested to e-mail copies of my previous and new passport in addition to the wedding certificates. But after I adopted it up I used to be instructed to contact Opodo.

BA mentioned our flights have been being operated by Qatar Airways so we must always attempt that airline. But Qatar Airways instructed us that, as a result of we booked by way of Opodo, reasonably than instantly with the airline, it couldn’t do something.

We went again to Opodo and it prompt cancelling the flights and requesting a refund of £1,698. However, the cancellation charge can be £1,212. We are actually at an absolute loss at what to do. We can not afford to purchase a brand new ticket.

LP, Bristol

You have been handed from pillar to submit on this and it took one other fortnight of chasing from me to type this out, however ultimately Opodo got here by way of.

It says amending names on flight tickets requires a selected course of which must be authorised by the service that owns the ticket. An Opodo spokesperson says: “The name change in this instance was a multifaceted request as the booking includes codeshare flights, which means that some British Airways marketed flights in the itinerary are actually operated by its partner Qatar Airways.”

It provides: “We are pleased that after our intervention, British Airways has finally allowed a new ticket to be issued with the customer’s updated name. While the airline requires the payment of a fee [£100] for this change, we will cover this cost as a goodwill gesture.”

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