Technology

EE, O2, Three and Vodafone beaten and the winner is a total surprise

EE, O2, Three and Vodafone have all been beaten by a surprise contender in a new examine that appears at the high quality of service UK cellular companies present. The big four telecoms companies were ranked and rated by Ofcom alongside different gamers together with giffgaff, iD Mobile, Sky, BT and Virgin Media. So who got here out on prime?

Ofcom’s winner was truly Tesco Mobile who beat final year’s chief EE to supply the highest degree of buyer satisfaction.

The 2022 Ofcom Service Quality Report ranked Tesco Mobile as providing the greatest degree of buyer satisfaction, adopted by giffgaff in second and then EE, Vodafone and O2 in joint third.

The examine checked out quite a few elements to find out how glad clients have been with their service supplier, together with the variety of complaints to Ofcom, satisfaction with criticism dealing with, whether or not clients felt they have been getting worth for money and common name wait occasions.

The two lowest rated cellular suppliers for buyer satisfaction have been Three and Virgin Media.

The findings mark the sixth time Ofcom has printed a report analysing how glad clients have been with their cellular and broadband service.

And the examine discovered cellular clients tended to be happier with the service they acquired in comparison with broadband customers. When taking a look at who got here out on prime for broadband providers, the highest rated supplier was BT whereas the lowest ranked was Vodafone.

The Ofcom report stated: “Overall customer satisfaction levels were high, in particular for mobile, and it is also pleasing that complaints to Ofcom fell for most providers in 2021.

“However, for some facets of customer support it was one other difficult year: some clients continued to expertise decrease ranges of service high quality at occasions and service ranges didn’t return to 2019 ranges throughout the business.”

In the 2019 Ofcom study all mobile firms analysed scored at least 90 percent in the overall customer satisfaction ratings. That was the first and only time there have been such high scores across the board.

While it may be a surprise to you that one of the big four mobile firms didn’t end up on top in the 2022 report, it isn’t the first time that Tesco Mobile has claimed top honours.

In fact, Tesco Mobile has been named as the mobile provider that offered the best customer satisfaction three times – in 2022, 2020 and 2017.

Giffgaff has also scooped the top prize on three separate occassions in 2018, 2019 and 2021.

You can find full details on the Ofcom mobile rankings below…

Tesco Mobile – 96 percent satisfaction with service overall

giffgaff – 95 percent satisfaction with service overall

EE – 92 percent satisfaction with service overall

Vodafone – 92 percent satisfaction with service overall

O2 – 92 percent satisfaction with service overall

Three – 86 percent satisfaction with service overall

Virgin Media – 83 percent satisfaction with service overall

*iD Mobile, BT and Sky didn’t receive overall satisfaction ratings as these providers weren’t scored on every single category in the test

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