‘Can we claim compensation for persistent motor failures?’

Alex Robbins is contributing editor at Telegraph Cars the place, in addition to responding to readers’ queries, he additionally contributes opinions of recent and used automobiles, along with articles on shopping for and promoting. 

His data of the used automobile market informs his many shopping for guides regarding one of the best buys specifically sectors, with an emphasis on worth for money.  Every week he’ll answer your questions on shopping for and promoting, in addition to fixing your automobile issues, whether or not shopper or mechanical.

Do you may have a motoring dilemma you want our skilled to resolve?  For shopper and used automobile recommendation, or automobile faults, electronic mail [email protected] and embody your subscriber quantity. This week’s question… 

Dear Alex, 

We have owned our 2015 Dacia Duster from new. In 2018, it will not begin and a mechanic changed the starter motor. Just a few weeks later, the starter motor burned out once more, so we took it to a vendor who mentioned it was attributable to an ignition change downside. He additionally mentioned the automobile had an prolonged guarantee, so the starter motor and ignition change have been changed for free.

In April this year, nevertheless, the starter motor burned out once more. We have since discovered that there was a recall of automobiles constructed between 2017 and 2019 attributable to a problem with the ignition switches and starter motors. Given that our automobile’s substitute ignition elements have been seemingly made round this time, ought to they not be topic to the recall too? Either method, are we entitled to any compensation from Dacia?

– BE

Dear BE, 

It is uncommon {that a} automobile company will provide to compensate you for a fault on a automobile this previous, however your logic is sound. Dacia did certainly subject the recall you point out; it was meant to treatment the issue of an ignition change that may stick on, forcing the starter motor to proceed to run and inflicting it to burn out.

You went on so as to add in additional emails with me that you simply had requested Dacia whether or not it will be keen to make a contribution to the price of the substitute and that Dacia had responded saying it will not, on the idea that the car was, by now, out of guarantee.

This is correct – Dacia had no authorized obligation to assist – however then once more, a guaranty is of little use if the elements which might be changed are going to fail once more each couple of years. And given the recall state of affairs, I imagine there’s a probability your automobile had certainly been fitted with elements that had later been topic to a recall, even when the automobile itself was not.

So I requested Dacia if it would reassess your case. Dacia agreed to liaise with you straight, and two days later it made you a suggestion of a goodwill gesture: a 50 per cent contribution to the price of the restore, the full of which was to return to £1,031.

While this isn’t the complete price of the restore you have been hoping for (and that I really feel would have been truthful if the ignition change was certainly one of many affected batch), you determined to simply accept the provide, on the idea that you simply didn’t need the rigmarole of attempting to argue the case for extra – which I agree was a wise resolution within the circumstances.

Sign-up to our electrical automobile webinar and chat to Telegraph motoring consultants on Tuesday June 7 at 12pm

Back to top button