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Scottish Power is chasing us for a debt we don’t owe | Money

Last August we moved into a home and set about renovating it. We had wished to stick with our earlier vitality provider, Bulb, and gave it the opening readings. The fuel boiler was instantly ripped out as a part of the main works.

It now appears that Scottish Power was supplying the home when we arrived. Despite the truth that we used no fuel earlier than the swap to Bulb, the company is demanding greater than £400 for fuel used. The electrical energy invoice bears no relation to our utilization, both.

My repeated calls to Scottish Power are getting me nowhere.

AS, London

Going via the nice element of this case, it quickly emerged that Scottish Power had by no means been given the right opening readings, and, as an alternative, had used estimates – which had inflated each payments. Once this was rectified it was a easy case of recalculating the right payments.

The reality that you just had not used any fuel meant you solely owed the standing cost for the times you have been a Scottish Power buyer. To apologise, the company has written this off. You additionally now have a right electrical energy invoice. The large error was not informing Scottish Power of the precise readings while you moved in. There was at all times going to be a time lag of a few weeks whereas the swap to Bulb was processed.

Most billing issues we see come all the way down to incorrect meter readings. Whenever you progress, or swap provider, ensure you take a studying – and triple verify the figures. I can not stress this sufficient, as a result of life’s too quick to be calling Scottish Power, which has one of Which?’s worst customer service scores, within the midst of a pandemic.

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