I ordered a Flymo mower on-line from Homebase. It was obtainable and can be delivered to my native retailer in 4 days for a £6 cost. Nine days later, having heard nothing, I emailed buyer companies and acquired an automatic response saying my question was in a queue. Three days on, I emailed once more and, this time, bought no response in any respect. I discovered a hyperlink on the Homebase web site that claimed it will provide refunds for undelivered items however bought the message “page not found”. I went into my native retailer however it was unable to assist because it had been a web based order.
In the meantime, on Flymo’s personal website, it acknowledged that the mower was unavailable, with no date given for when it could be in stock. After ready in a queue for 40 minutes making an attempt to speak to anyone on the Homebase helpline, I used to be lastly promised a refund inside seven days. That was 15 days in the past. My Homebase account nonetheless tells me the product has been dispatched and can be delivered by the initially promised date. The company has principally stolen £105, and I can see no method of getting it again.
Homebase was criticised final year for persevering with to simply accept on-line orders whereas proving unable to fulfil a backlog. Judging by on-line critiques, its service has a lot improved since then, however your expertise is fairly shaming. The company guarantees that prospects can be notified of any delays, however you acquired no communication in any respect. It tells me: “We’re sorry the delivery was delayed, and for not updating him sooner. We’ve spoken with him, and provided a full refund.”
Which sounded promising, besides the refund didn’t arrive. It took one other month, and extra chasing from me, earlier than the money was again in your account, by which period you’d spent two months with out a lawnmower.
Why we’re such massive followers of Dimplex …
I need to sing the praises of Dimplex buyer companies. I purchased a tower fan in 2019 and forgot to register it for the prolonged two-year guarantee. It began making grinding noises this month, so I contacted Dimplex. It replied the subsequent day, stating that although the two-year interval had expired the day earlier than I complained, it will ship me a brand new fan. I’m amazed. Most corporations appear to need to wriggle out of their duties.
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