Can you ask Barclays why it refuses to hand over the steadiness of my mom’s financial institution account which it insisted she shut after 40 years? She is 83 and lives in Italy. She was instructed final September that the financial institution was closing her account on 28 December due to Brexit. I perceive she is one in every of numerous individuals who dwell in Europe and have had their UK accounts equally closed.
All of her makes an attempt to get her £4,000 steadiness again have to this point failed. Barclays despatched her a web based registration final autumn, however failed to ship her a password to permit her to entry the account earlier than it was closed. She has since requested for the money to be paid into her Italian account, but it surely by no means appears to occur.
We have referred to as so many instances making an attempt to resolve this, and complied with all requests. I even despatched the required documentation to the UK by way of DHL and requested a good friend to ship them by hand to Barclays, however it had no impact.
My mom can’t journey to the UK to retrieve the money, and we despair of ever seeing it once more.
UK banks shutting accounts for patrons who dwell in Europe has been one of many unexpected outcomes of Brexit, and a serious headache for all of these affected.
To give your mom, who didn’t financial institution on-line, such a brief interval to shut the account was hardly useful, and Barclays has most positively not coated itself in glory in your subsequent dealings with it.
I think her paperwork had been caught in a backlog of publish on the financial institution, constructed up as workers labored from residence. This is an issue that has affected many companies over the previous 18 months.
After I raised the case, Barclays did, at the least, transfer rapidly to resolve the issue, and your mom’s money was paid into her Italian financial institution account just a few days later.
Barclays has since apologised sincerely for the delays. It says it wanted the paperwork to set up her identification, as “the protection of our customers’ funds and data is one of our highest priorities”.
We welcome letters however can’t answer individually. Email us at [email protected] or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please embrace a daytime cellphone quantity. Submission and publication of all letters is topic to our terms and conditions